Category: industry news


Creative Wigan

Emails have gone out to invite all creative, digital and ICT practitioners and businesses in Wigan to add their details into the new Creative Wigan online directory. The directory has been borne out of the Creative Wigan initiative which started about 2 years ago with the aim of supporting the creative and digital sector in Wigan. It’s something we’ve been involved with and keen to support  from the start, and through it, we’ve met some great people, formed some good relationships and collaborated with some of the group on video, photography and web development work to deliver some of our own projects.

There’s undoubtedly plenty of talent in Wigan but, much as in the sector across the country as a whole, it’s comprised predominantly of individuals, partners and micro businesses who naturally prefer to spend their time painting, sculpting, writing, filming, developing, crafting and generally being creative. It quickly became apparent that the key issues for most people in the sector, are those of funding and of work. Whilst we can’t help with funding – which is either problematic from banks or off the agenda altogether from the public sector as the age of the grant is over – we did come up with an idea to help with the latter; finding work.

We’ve designed, developed and donated an online directory which aims to make it really easy for the businesses and public sector organisations in the borough and beyond, to source and access the creative and digital talent on their doorstep. It’s a very user friendly website which includes the directory on the home page with service providers grouped into categories such as ‘design’ and ‘film’ which can then be filtered by tags, or specific services, such as ‘graphics’ or ‘post production’. The basic contact details are all provided immediately and by clicking on these, the user is taken to a full profile with references and links.

Sadly, the Creative Wigan initiative, backed by Wigan Council and made possible through the tireless enthusiasm of  Ray Hanks and Andrew Patrick, has come to an end as the funding, unsurprisingly in the current climate, won’t be extended. Although it’s hoped that the directory at least will leave a positive legacy to help promote the sector and that the friendships and collaborations will continue.

But there is going to be one last ‘hurrah’ to the launch the directory.

It will take place on the 2nd of March, from 12 til 2, at Leigh Sports Village. Presented by Dave Guest from BBC North, confirmed speakers include; Andy Burnham MP and Shadow Minister; Winston Higham, Chief Executive of DW Sports Fitness and former Marketing Director of JJB Sports plc; Phil Clarke, Sky Sports presenter, former Wigan and Great Britain RL captain and Director of online business The Sports Office; Brian Cannon of Microdot, designer of iconic album covers for Oasis and The Verve; Will Bentley Managing Director of bd2 Wigan’s largest agency who have designed, developed and donated the site; David Molyneux, Wigan Council Deputy Leader.

This will be followed by a buffet of, obviously, pies and an opportunity to network.

All Wigan businesses and public sector organisations are welcome along with everyone from the creative and digital community. It would be handy to know if you’re planning to come though so we know how may pies to get in, please let bryony@bd2.co.uk know or email info@creativewigan.com. There’s a bit more info at www.creativewigan.com which will be the URL for the new directory when launched.

“The Converged Lifestyle” report from KPMG, released today, highlights how far UK shopping habits have been transformed by technology and point to the fact that not only has e-commerce become widely adopted, it’s now the preferred method of shopping for many. In the survey, 77% of British shoppers said that they prefer to buy goods like CDs, DVDs, books and video games online which compares to 65% globally.

Whilst consumers around the world are quickly adopting new technologies, the report found that UK consumers and businesses are more advanced when it comes to adopting new technologies as online shopping and the use of social media are more widespread in the UK than in other parts of the world. This is borne out by the report’s findings which show that 88% of respondents in the UK reported downloading an app to their mobile, 74% of consumers said they were more likely to buy flights and holidays online and 60% used some form of online grocery shopping. By contrast, in the US, whilst around the same amount would book flights, only 21% said they were more likely to buy groceries online.

KPMG’s European Head of Technology comments: “The survey reveals that consumers around the globe adopt new technologies at a rapid pace and at the same time are increasingly willing to accept their data to be tracked if they get something in return. This represents a huge opportunity for all players in the digital ecosystem – retailers, advertisers, telecom operators and the financial industry. From buying goods on their mobile phones to keeping up with friends on social networks, consumers are increasingly reliant on a range of technologies that perform important – yet often overlapping – tasks. This new ‘converged lifestyle’ will have huge implications for retailers. The integration of various channels will become increasingly important as retailers begin to see many of their consumers move to online and application-based purchases. As the ubiquitous smartphones empowers the consumer retailers will need to understand the opportunities and risks that mobile devices present.”

The survey also reveals the extent to which smartphones and tablets are changing shopping behaviour, as highlighted in our blog of 18th November. 45% of UK respondents said they now use their mobile devices to locate the nearest store, 32% to research products and services, 30% for online coupons and 20% scan in barcodes to for product information. However, the report also shows that consumers’ concerns over privacy and data security have increased over the last few years and the majority of respondents said they still prefer to purchase luxury goods in store.

The report summarises that ‘we have more choice in devices than ever before and that this choice increasingly serves one purpose: to enable consumers to get what they want, when they want it and where they want it’.

iPad and tablet conversion rates are double that of desktops, and almost twice as high as other mobile devices, according to stats that show the value of tablet users for online retailers. According to stats from Affiliate Window’s M-commerce white paper  http://blog.affiliatewindow.com/wp-content/uploads/2011/11/M-Commerce-The-Complete-Picture2.pdf the average conversion rate for iPad was 3.82% in August, compared to 1.9% for desktop (i.e. non-mobile). The stats cover 81.9m visits to merchants and 1.57m sales, not including In-App purchases except in cases where the customer is taken out of the app to complete the transaction.

Stats from eBay, quoted in M-commerce’s Innovation Briefing http://econsultancy.com/uk/reports/m-commerce-innovation-briefing, echo this trend, with the company stating that tablet users spend 50% more than PC users. Conversion rates are also higher for iPads compared to the tablets, not only are average order values higher [AOV of £69.94, compared to £65 for desktops], but the iPad is converting better than desktop, as well as all other mobile devices. And by some distance too. The average iPad conversion rate for August was 3.82%, with the next best 2.58% for Android. Non-mobile was way behind on 1.9%.

These stats then, would suggest that b2c online retailers should ensure their website is optimised for tablets to take full advantage of the growing number of consumers using them – ipad sales grew 183% in the quarter to June this year. It doesn’t take too great a leap in imagination to see that this consumer trend could follow suit in the b2b arena. The portability of the tablet combined with it’s intuitive and more practical usability than mobiles, added to the ability to go online, either via wifi or 3G, makes it the most convenient way for non-desk based users to reference and potentially order products whilst out of the office.

Does Adobe’s announcement that it’s to ditch development of its Flash Player for mobile devices signal the end of Flash altogether?

The Flash plug-in enables movies, animation and games online and, when used well, can deliver enormously effective, dynamic and engaging web-based content. However, it’s always had its critics; initially because not all browsers had the plug-in and downloading it was always a hassle; then accessing the files could be very slow and it’s often used in inappropriate and even obstructive ways – remember all those sites with pointless and annoying animated intro sequences? There are still one or two around.

The death knell probably first sounded for Flash in April 2010 when Apple, or more specifically the late, great Steve Jobs, refused to support the technology under the pretext of security, reliability and battery life issues although it probably had more to do with Flash’s ability to play video and their Quicktime product.

Adobe’s reaction was to try and tough it out as Flash had become the dominant media player online. However, as the use of smart mobiles to access the internet has grown, those that use Flash found it cumbersome and a drain on battery life, plus there were those that couldn’t use it at all, namely the huge number of Apple iphones and ipads.

“Steve Jobs helped shift the whole industry to HTML 5, and 40 million iPads later it turned out that Flash wasn’t a selling point as many supposed.” said Colin Gillis, senior tech analyst at BGC Partners.

Then, on the 16th September this year, the final nail was probably hammered into Flash’s coffin when the other great operating system developers Microsoft, announced that they wouldn’t support Flash in the new web browser that works with their Metro interface on Windows 8 which is mostly likely to be used on tablets. Instead it had concentrated on the latest version of web technology HTML 5. Like Apple then.

Chris Green, technology analyst at Davies Murphy Group Europe, concludes “since so much of our internet use is now on mobile devices, it does questions the long-term viability of Flash full stop.”

Wigan Expo 2011

Last Friday saw the second Wigan Business Expo, and [whilst the word 'Expo' still suggests to me something that sounds like the kind of thing they hold in Brussels, Rome, Tokyo or Montreal] the event is growing into its title and also in terms of exhibitors, attendees and length. Having relocated from one stadia to another – from DW Sports to Leigh Sports Village – the new venue accommodated more exhibitors and a full day’s programme of speakers in two presentation rooms. Although actually getting to the venue wasn’t that easy though with some ill-timed roadworks causing tailbacks onto the ever-expanding Leigh Sports Village site, shortly to be added to by a large Morrisons. Unfortunately both the event and the roadworks were organised by the Council, I guess it’s a case of the left and right hand?

Despite this glitch, hats must go off to the Council for supporting local businesses and encouraging inward investment in the Borough across both public and private sectors. As last year, the event had a very positive buzz, with exhibitors and attendees networking in the various rooms and corridors of the stadium. The presentations were inevitably mixed, given that there must have been a dozen in each room through the day, both in terms of quality and attendance but there were some worthwhile ones amongst them. I’d like to think that my efforts to explain the importance of developing an ‘e-strategy’ within your business, to compliment traditional marketing and business plans, were well received and I seemed to have a reasonable audience. There was no heckling or throwing of objects at least, which is always a positive.

Given that this year’s event was bigger and better than last year, I’d hope that the Council will continue to support it, even in what are clearly difficult times for Local Authorities and their budgets. There does at least seem be a growing recognition of the importance of local business to the survival and growth of the local economy.

Thanks must go to Claire Walsh and Keith Molloy at the Council for the hard work they’ve clearly put into making the event happen.

I suppose it’s another indicator of his extraordinary impact over the last 20 odd years, that the life of Steve Jobs – much reminisced by presidents and prime ministers; the subject of reams of column inches and hours of media comment; no doubt greatly missed by family and friends; and much lamented by colleagues and customers alike – should spark a debate in the pub last night which overtook the customary dissection of another one of England’s tortuous performances.

Was he a genius, a visionary, uber geek or a brilliant business man?

Like most graphic designers, I suppose I feel I have a personal relationship with Apple having bought my first Apple over twenty years ago. I was still at Uni and ploughed every penny I’d earned from freelance work into the purchase of a Mac LC – the pizza box one. I made quite a few instant friends as, back then, I think the Uni only had 2 Macs so just getting to use one involved hours of queuing only to feel like an isolated wildebeast being watched by a tree full of salivating vultures.

Since that LC I think I’ve bought pretty much every type of Apple product for business or leisure: Powermacs, G3s, G4s, G5s, PowerBooks, Mac books, Mac book Pros, Mac Pros, Cinema displays, all versions of the iMacs, iPods of most generations, all the iPhones and I’m (almost inevitably) typing this on an iPad. I’m obviously biased here but few products bring such joy or garner such loyalty. This may sound slightly sad, but I’m relieved to be not alone: how many other brands engender such emotions? How many other consumer products drive punters to sleep outside the stores just so they can be first to get their hands on one? Or indeed, how many Company Chairman or industrialists would receive the same kind of emotional and respectful out-pouring that has greeted Jobs’s passing?

Despite being Apple’s co-founder, and his name being synonymous with the company, Jobs wasn’t actually at the helm when I bought that LC as he’d been forced out. Leaving aside for a moment the question of genius or visionary, he was undoubtedly an incredibly talented businessman. I find it amazing that when ousted from Apple he then bought Pixar for effectively $5 Million which also turned out to be a fairly successful venture with films such as Toy Story, Finding Nemo, Monsters Inc and more. It was sold for a staggering $7.4 Billion  to Disney, which was taken in stock, making Jobs Disney’s largest shareholder. His other business, the high-end computer developer, ‘neXT’ was deemed by some as a failure, but was bought by Apple for a paltry (?) $429 Million in 1996 bringing him back into the Company, along with a raft of technologies Apple then adopted.

Apple was really struggling when Jobs returned, having found itself on the fringes of the computing world and under real risk of disappearing alogether, but Jobs, in conjunction with now legendary product designer Jonathan Ives, launched a new integrated PC the iMac which began to turn the business’s fortunes around. Then, new innovative products such as the iPod, iPhone and iPad have ultimately turned it into the world’s most valuable technology business. In point of fact the second most valuable business in the world after Exxon Mobil. There’s an endless array of numbers that signify this success, but the one I find most amazing is their cash pile, a staggering $75 Billion – that’s more than the US Government’s operating balance.

There’s been so much comment since Jobs died, so many words and articles written that it’d be impossible to read them all, but of the ones I have read, I think Cliff Kuang seems to get to the root of the answer of what was Jobs was [although I've just watched an interview with Apple's co-founder Wozniak who said 'marketing was his greatest strength']:

“Jobs was ahead of his time: he saw usability as way more important than speed and tech specs. Jobs may not be the greatest technologist or engineer of his generation. But he is perhaps the greatest user of technology to ever live, . Those computers that Ive and Jobs worked on became, of course, the iMac – a piece of hardware designed with an unprecedented user focus, all the way to the handle on top. That single moment in the basement with Ive says a great deal about what made Jobs the most influential innovator of our time. It shows an ability to see a company from the outside, rather than inside as a line manager. He didn’t see the proto iMac as a liability or a curiosity. He saw something that was simply better than what had preceded it, and he was willing to bet on that instinct. That required an ability to think first and foremost as someone who lives with technology rather than produces it… People often say that Jobs is a great explainer of technology – a charismatic, plainspoken salesman who is able to bend those around him into a “reality distortion field.” But his plainspokenness had force because he always talked about how wondrous it would be to use something, to actually live with it and hold it in your hands. If you listen to Jobs’s presentations over the years, he comes across not as the creator of a product so much as its very first fan – the first person to digest its possibilities. He blossomed into a user-experience savant. A reporter who asked Jobs about the market research that went into the iPad was famously told, “None. It’s not the consumers’ job to know what they want.” It’s not that Jobs doesn’t think like a consumer – he just thinks like one standing in the near future, not in the recent past. He is a focus group of one, the ideal Apple customer, two years out. As he told Inc. magazine in 1989, “You can’t just ask customers what they want and then try to give that to them. By the time you get it built, they’ll want something new.”

If the UK’s internet economy were a separate sector, it would be its 5th largest at 7.2% of GDP. That’s bigger than construction, education or transport and only 2% smaller than financial services [Boston Consulting Group Report 'The connected Kingdom' October 2010]. A fact not lost on the Government who seem keen to further encourage the dotcom generation with business breaks like capital gains tax and venture capital trusts incentives as they attempt to drive Britain forwards as the leading tech economy in Europe. At an event for 100 internet entrepreneurs in Downing Street on June 1st, David Cameron stressed that Britain is relying on the dotcom generation to generate employment not just to preserve it. And e-commerce luminaries, such as Natalie Massenet of Net-a-Porter fame, believe that Europe is addressing the gap between it and the US with Britain at the helm – although it’s safe to say that the big players like Google, Facebook, Linkedin, and Groupon are all Silicon Valley based. “There is a need and an opportunity for Europe to narrow the gap with Silicon Valley, where there is a huge start-up community,” said Niklas Zennstrom who co-founded Skype one of Europe’s big internet successes. He sold Skype in 2005 for $2.6 Billion but it has just been bought by Microsoft for $8.5 Billion demonstrating, yet again, the phenomenal growth in values of e-businesses. Similarly Linkedin, the business social media vehicle, went public on the 19th May at $45 a share which rose to over $90 a share by the end of the first day, valuing the business at over $9 Billion. Such mind-blowing numbers further fuel fears of a second internet crash, but whether it’s dotcoms or bubbles, the future’s definitely round.

How Did How Do Do?

You have to admire How Do’s knack of putting together a decent speaker line up and consequently pulling in a decent crowd. The ‘How Do Manchester Creative Business Forum’, held at the stylish Studio at The Hive yesterday was typically well attended by a healthy mix of creative industry types drawn in by a wealthier mix of creative industry leaders. The speaker list was topped by Sue Little, Chief Exec of Mccanns, the acknowledged largest agency outside London, which if translated into the famous ‘That was the week that was’ sketch with the Two Ronnies and John Cleese, puts her firmly in the John Cleese position on the left – we all look up to her. Her presentation, whilst b2c biased and inevitably Mccanns view of the world, did capture the current mood of change with its challenge everything message – “think the unthinkable and do the undoable” driven by the rise of social media and newly empowered consumers. Liane Grimshaw, former Amaze director, punchily delivered some widely known but ever relevant home truths summed up, really, as focus – focus on your team, your clients and what you’re good at. And finally there was a dry but fascinating presentation by a ‘Deputy Agent’ (disappointingly not dressed in Cowboy get up as I imagined) from the Bank of England on the overall picture of the economy which turns out to look like a lot of complex graphs cleverly vague enough to accommodate sizable margins for error and frequently caveated by global economic factors outside their control or ability to predict. Summed up, I think, as cautiously optimistic. Which I felt was the general mood of the event, coupled with the ubiquitous rhetoric about collaboration.

So I went up to The Storey in Lancaster, a labyrinthine and fascinating venue ran by an equally fascinating Chief Executive with more connections than a Meccano Ferris wheel set and a business CV that wouldn’t flatter a Dragon’s Den panelist, with some nervousness but no real expectations. That nervousness was soon dissipated by a friendly compere – Byron Evans of Wallop Video who must be just as comfortable in front of a camera as behind one, a quick pint of Peroni and some fat comfy leather couches which set a relaxed and homely tone. Although this is reduced somewhat when you look up to see a lecture theatre with rows of faces looking back at you.

The debate soon found itself sidetracked by what exactly constituted a ‘big’ agency these days although the panel was well placed to consider this with a fairly representative spread – ourselves with a dozen people, Wash Design with 5 or 6, Juice Digital again 6 but part of Tangerine PR which is in the mid 20s and Red C Marketing at 42. Perhaps predictably it was the PR guy, Steve Downes,, who proposed that it wasn’t numbers of people or revenues but ‘fame’ that mattered. Rather trickily, this is unquantifiable, although the success of the likes of ‘Love Creative’ has clearly built a reputation leading to work from some big brands. Such examples also reinforce my assertion that it’s all about doing a good job.

Unquestionably size has been less and less of a determining factor which is evident in all the small agencies working on big brands, although capacity must have some bearing. Over the last 20 years or so, the best regional agencies such as The Chase in Manchester and Attik in Leeds, have broken London’s stranglehold on the industry through the excellence of their work setting a new precedent for big corporates to source creative work outside London.

Personally, I believe technology has also played a massive role to assist this and in two ways; firstly as a communications enabler – you don’t need to be next door to your clients with email, electronic documents and innovations like video conferencing and Skype. For example we’re currently working on a project for HP’s Ericsson account in Sweden, the final stages of which have seen alts made in real time in Indesign on our machines, viewed in their virtual conference suite. Secondly, very the nature of the job includes ever increasing digital media involving new skills and technologies. It’s often been smaller agencies that have reacted faster to learn and adopt the skills to deliver these emerging media – web, mobile, apps, viral – and so, when companies have needed these skills, they’ve had to work with smaller agencies either directly or through partnerships. Then, assuming they’ve delivered, credibility is built and any wariness dispelled. This, in turn, leads to more work for them and opportunities for other specialists of any size. At least that’s our experience.

This joint Marketing Industry Network and Creative Lancashire Event at The Storey in Lancashire on the 11th May is set to discuss the benefits or otherwise of Agency size and how small businesses manage to work with big ones. I’ve agreed to be one of the panelists, although having never done anything quite like this before, do so with some nervous concern, mostly about the potential of making a fool of myself in front of lots of people. Plus I’m going to have to start paying attention to panelists on the telly for style tips – David Dimbleby? Michael Portillo? Ian Hislop? Simon Cowell? Perhaps The Hoff? I suppose, given that bd2 is a dozen people in Wigan but we’re currently working with several businesses with revenues in excess of $100 Billion, I’ll have something useful to contribute.

However, and I’m not sure I should reveal this before the event, I don’t think there’s any big secret; it’s all about doing a great job, being professional and looking after your customers.

For more info, or to book tickets, see http://minetwork.me/2010/12/30/big-brother-little-brother-does-size-matter/

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